Google Cloud Certified - Professional Collaboration Engineer

During this course you will learn to educate end users and increase operational efficiency while advocating for Google Workspace and the Google toolset.

Join and learn operating with an engineering and solutions mindset, they use tools, programming languages, and APIs to automate workflows.

    Ready to boost your cloud career? With professional collaboration engineer Certificates on Agilitics, you can strengthen your cloud knowledge, earn a digital certificate, and start preparing for an industry-recognized Google Cloud certification.

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    Course Description

    A Professional Collaboration Engineer transforms business objectives into tangible configurations, policies, and security practices as they relate to users, content, and integrations. Collaboration Engineers leverage their understanding of their organization’s mail routing and identity management infrastructure to enable efficient and secure communication and data access. Operating with an engineering and solutions mindset, they use tools, programming languages, and APIs to automate workflows. They look for opportunities to educate end users and increase operational efficiency while advocating for Google Workspace and the Google toolset.

    Learning Objectives

    This course teaches participants the following skills:

    • Plan and implement Google Workspace authorization and access
    • Manage user, resource, and Team Drive lifecycles
    • Manage mail
    • Monitor organizational operations
    • Control and configure Google Workspace services
    • Configure and manage endpoint access
    • Advance Google Workspace adoption and collaboration


    Enroll your course with
    13-16 Aug, 2021
    09:00AM – 05:00PM
    Ajit Kumar
    Enroll your course with
    03-06 Sep, 2021
    09:00AM – 05:00PM
    Ajit Kumar

    Certification Curriculum

    Module 1
    Planning and implementing Google Workspace authorization and access
    • 1.1 Implementing authorization policies. Considerations include:
      Basic user security controls (e.g., password length enforcement and 2-Step verification)
      Security aspects of identity, perimeter security, and data protection
    • 1.2 Using Google Workspace as a service provider. Considerations include:
      Configuring third-party SSO for Google Workspace
      Integrating with third party for provisioning
    • 1.3 Using Google Workspace as an identity provider. Considerations include:
      Configuring and managing SSO for common third-party applications
      Configuring and managing provisioning
    • 1.4 Managing access to third-party applications and sites. Activities include:
      Granting API access to applications that need access
      Revoking third-party OAuth access
      Removing connected applications and sites
    Module 2
    Managing user, resource, and Shared Drive lifecycles
    • 2.1 Managing users. Considerations include:
      Adding users (e.g., individual, bulk, automated)
      Removing users (e.g., suspending, deleting, recovering)
      Transferring user data from one user to another
      Editing user attributes (e.g., renaming, passwords, aliases)
      Creating administrative roles (e.g., default roles, custom roles)
      Managing user licenses (e.g., licensing models, Google Workspace SKUs)
      Troubleshooting conflicting accounts
      Implications of current Google Workspace APIs to development efforts
      Using Google Apps Script to automate tasks
    • 2.2 Synchronizing data in your Google domain with your Microsoft® Active Directory® or LDAP server. Considerations include:
      Integrating LDAP with Google Workspace
      Configuring and troubleshooting GSPS and GCDS
      Implications of current Google Workspace APIs to development efforts
      Using Apps Script to automate tasks
    • 2.3 Managing organizational structure. Considerations include:
      Designing efficient organizational unity (OU) structure based on business needs
      Assigning users to relevant OUs
      Modifying OU policies
      Implications of current Google Workspace APIs to development efforts
      Using Apps Script to automate tasks
      Managing and verifying domains
      Using Google Takeout to export data
      Managing company profile settings
    • 2.4 Managing groups. Considerations include:
      Configuring Google Groups
      Adding users to groups
      Implications of current Google Workspace APIs to development efforts
      Using Apps Script to automate tasks
    • 2.5 Managing contacts. Considerations include:
      Creating contacts
      Sharing contacts
      Implications of current Google Workspace APIs to development efforts
      Using Apps Script to automate tasks
    Module 3
    Managing Mail
    • 3.1 Managing mail-related DNS settings. Activities include:
      Managing domain MX records
      Managing domain SPF records
      Managing domain DKIM records
      Managing domain DMARC records
    • 3.2 Diagnosing and resolving mail routing issues. Considerations include:
      Analyzing mail flow
      Analyzing email headers
      Email log search
      Disparate email services
      Using Google Workspace Toolbox
    • 3.3 Configuring and managing security, compliance, and spam rules. Activities include:
      Configuring attachment compliance
      Configuring blocked senders
      Configuring email allow list
      Configuring objectionable content
      Configuring phishing settings
      Configuring spam settings
      Managing admin quarantine
      Configuring secure transport compliance
      Configuring safety settings
    • 3.4 Configuring mail routing rules. Considerations include:
      Configuring split and dual delivery scenarios
      Implications of integrating third-party mail services
      Configuring routing rules
      Configuring recipient map
      Configuring non-Gmail mailbox
      Configuring hosts
    • 3.5 Configuring general mail settings. Activities include:
      Configuring append footer setting
      Configuring forwarding
      Configuring SMTP relay
      Enabling email delegation for an OU
      Disabling IMAP and POP
      Managing Gmail archives
    Module 4
    Controlling and configuring Google Workspace services:
    • 4.1 Administering Google Workspace Services. Activities include:
      Managing rollout of new Google functionality to end users
      Troubleshooting Google Workspace services (e.g., performance issues for services suite, Google Workspace apps for OUs)
      Configuring services
    • 4.2 Configuring and managing Google Workspace core apps. Considerations include:
      Contacts/Directory (e.g., ability to make updates to Directory services or contact support or contacts sharing settings)
      Calendar (e.g., Calendar sharing settings and delegations, Calendar resource management, Calendar invitations sent to Groups, troubleshooting calendar interoperability)
      Drive/Shared Drive (e.g., storage limitations in Basic plan)
      Groups (e.g., creating and editing groups, banning group members from posting to the group)
      Chat/Meet (e.g., disabling Hangouts voice calls for organization, designing video conferencing integration of Hangouts with different end points, disabling bot access on new Hangouts chat)
      Sites (e.g., usage and implementation)
    • 4.3 Managing services integrations. Activities include:
      Integrating third-party marketplace apps to specific OUs in Google Workspace
      Evaluating Marketplace and Connected app landscape
      Adding SP to Cloud Identity
    • 4.4 Implementing automation. Considerations include:
      API permissions
      Able to interact with APIs and lightweight scripting
      Service Accounts
    Module 5
    Configuring and managing content access
    • 5.1 Configuring and managing Vault. Activities include:
      Setting retention rules (e.g., setting retention rules, placing legal holds, searching your domain’s data by user account, OU, date, or keyword, exporting data for additional processing and review, auditing reports)
      Holding and exporting data
      Running Vault audit reports
    • 5.2 Configuring and managing Drive and Shared Drive. Activities include:
      Configuring sharing settings (e.g., updating sharing settings to external domains, controlling file access with Information Rights Management)
      Managing Drive folder structure (e.g., using Google Drive native file formats, recommending Google Drive and Shared Drive file structures)
    • 5.3 Ensuring compliance with regulatory requirements. Activities include:
      Scanning email with Data Loss Prevention (DLP)
      Managing content compliance rules
    • 5.4 Implementing and monitoring data security. Activities include:
      Configuring security and data region
      Monitoring security health check
      Configuring security settings
      Creating security records
      Designing security integration and addressing objections.
    • 5.5 Managing third-party applications and access. Activities include:
      Backing up solutions of Google Workspace data for compliance
      Allow list OAuth apps
    Module 6
    Configuring and managing endpoint access
    • 6.1 Configuring mobile devices. Considerations include:
      Company-owned vs. personal devices
      Configuring personal device settings (e.g., password, Android, iOS, advanced, device approvals, app management, insights)
    • 6.2 Provisioning, deprovisioning, and enabling Chrome devices
    • 6.3 Managing Google meeting room hardware (e.g., provisioning, deprovisioning, hanging up, calling, rebooting)
    • 6.4 Managing Chrome apps, extensions, and Android apps
    • 6.5 Configuring network settings (e.g., Wi-Fi, Ethernet, VPN, certificates, and general)
    Module 7
    Monitoring organizational operations
    • 7.1 Setting up and using reports (e.g., creating usage reports, measuring adoption and satisfaction)
    • 7.2 Setting up and using audits (e.g., auditing document sharing, auditing Gmail and drive, auditing users)
    • 7.3 Interpreting report and audit data and taking appropriate action. Examples include:
      Troubleshooting and escalating support issues to Google Partner support or Google Engineering
      Identifying data leakage scenarios and implementing ways to prevent
      Streaming audit data to BigQuery
    • 7.4 Managing alerts (e.g., suspicious logging activity, apps outages, TLS failure, user deleted)
    Module 8
    Advancing Google Workspace adoption and collaboration
    • 8.1 Building business solutions and processes. Examples include:
      Creating simple processes using Apps Script
      Creating team project sites
    • 8.2 Staying up-to-date with Google Workspace. Examples include:
      Using Google and partner support channels
      Accessing and interpreting Google Workspace roadmap
      Staying aware of new features and functionality in Google Workspace


    While there are no specific prerequisites to achieving this certification beyond passing the Professional Collaboration Engineer exam, it is worth noting that experience with the required skills is key to a successful experience. Having passed the Associate Cloud Engineer exam and the G Suite exam and achieved the corresponding certifications, while not mandatory, will help you prepare for this level since they introduce a number of technologies covered in the GC Professional Collaboration Engineer exam.

    Download Brochure

    We offer professional collaboration engineer training in Singapore aimed at beginning professional collaboration understanding that can lead to your professional collaboration engineer certification. Download the brochure and check the different Focus Areas covered within these 2 days of training.

    Download Brochure

    Certification Assessment

    The exam guide contains a complete list of topics that may be included on the exam. Review the exam guide to determine if your skills align with the topics on the exam.

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