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Customer Experiences with Contact Center AI

Customer Experiences with Contact Center AI Training is aligned with the IBF Standards, UTAP Funded, Skills future credit claimable.

90% subsidy for Singapore Citizens and Permanent Residents. Participants need to pay only 5% + GST to attend the training.

    NOTE: Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. Google partners with leading telephony providers to complete a contact center solution that will delight your customers and increase efficiencies for your business.

    1:1 Coaching

    UTAP Funded

    Skills future credit claimable

    90% Course Fee Subsidy for SG/PR

    Globally Renowned Trainer

    High Success Rate

    Course Description

    Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

    Learning Objective

    • Define what Google Contact Center AI is?
    • Explain how Dialogflow can be used in contact center applications?
    • Describe how natural language understanding (NLU) is used to?
    • enable Dialogflow conversations.
    • Implement a chat virtual agent.
    • Implement a voice virtual agent.
    • Describe options for storing parameters and fulfilling user requests.
    • Deploy a virtual agent to production.
    • Identify best practices for design and deployment of virtual agents.
    • Identify key aspects, such as security and compliance in the
    • Context of contact centers

    Upcoming Trainings

    Enroll your course from
    $321
    5th – 8th Sep, 2022
    09:00AM – 05:00PM
    Trainer
    Puneet
    Singapore
    Weekday
    Enroll Now
    Enroll your course from
    $321
    17th – 20th Oct, 2022
    09:00AM – 05:00PM
    Trainer
    Puneet
    Singapore
    Weekday
    Enroll Now
    Enroll your course from
    $321
    14th – 17th Nov, 2022
    09:00AM – 05:00PM
    Trainer
    Puneet
    Singapore
    Weekday
    Enroll Now
    Enroll your course from
    $321
    12th – 15th Dec, 2022
    09:00AM – 05:00PM
    Trainer
    Puneet
    Singapore
    Weekday
    Enroll Now

    Certification Curriculum

    Course Curriculum For Customer Experiences with Contact Center AI
    • Conversational Experiences
    • Fundamentals of Building Conversations with Dialogflow
    • Maintaining Context in a Conversation
    • Moving from Chat agent to Voice agent
    • Taking Actions with Fulfillment
    • Testing and Logging
    • Intelligent Assistance for Live Agents
    • Drawing Insights from Recordings
    • Integrating a Virtual Agent with Third Parties
    • Environment Management
    • Methods of Compliance with Federal Regulations
    • Best Practices for Virtual Agents

    Prerequisites

    There are no hard pre-requisites for attending this workshop; however, Participants should have Google Cloud Product Fundamentals or have equivalent experience is desirable but not required:
    Knowledge of a programming language such as Python or JavaScript
    For partners only:

    • Google Cloud Architect Professional Cloud Architect certification or equivalent experience
    • Some prior knowledge of interactive voice response systems or voice user interfaces

    Download Brochure

    Customer Experiences with Contact Center AI Training Singapore offers a 4-5 days Program, aimed at building AI Specialization that can lead to your Customer Experiences with Contact Center AI certification. Download the brochure and check the different Focus Areas covered within these 5 days of training.

    Download Brochure

    Certification Assessment

    Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You’ll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

    • High Success rate
    • Join Our Dynamic Community
    • Training from Recognized Trainer
    • Post-workshop support by the Coaches

    Testimonials

    Our clients praise us for our great results, personable service, expert knowledge, and on-time delivery. Here are what just a few of them had to say:

    Funding & Price Chart

    Individual Sponsored Company Sponsored* (Banking and Finance) Company Sponsored* (Non Banking and Finance)
    Singaporeans age 40 and above (90% funding) Singaporeans age below 40 and all PRs (70% funding) Singaporeans age 40 and above (90% funding) Singaporeans age below 40 and all PRs (70% funding) (No Funding)
    Full Course Fee before GST $3,000.00 $3,000.00 $3,000.00 $3,000.00 $3,000.00
    7% GST $210.00 $210.00 $210.00 $210.00 $210.00
    Total Course Fee $3,210.00 $3,210.00 $3,210.00 $3,210.00 $3,210.00
    Less: IBF Funding $2,889.00 $2,247.00 $2,700.00 $2,100.00 NA
    Net Fee Payable $321.00 $963.00 $510.00 $1,110.00 $3,210.00

    Frequently Asked Questions

    Training FAQs

    What is the Artificial Intelligence Training all about?

    In the Artificial Intelligence Training you will learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI).

    What is the duration of Artificial Intelligence Training?

    The Artificial Intelligence Training is a three-day workshop.

    Are there any eligibility criteria for attending the Customer Experiences with Contact Center AI Training?

    To attend the Customer Experiences with Contact Center AI Training you should Complete Google Cloud Product Fundamentals or have equivalent experience.

    Who can take up the Artificial Intelligence Training?

    Architects and system integrators implementing Contact Center AI, Conversational Architects, Business Managers can apply for Artificial Intelligence Training.

    What is the benefit of taking up the Artificial Intelligence Training?

    The Artificial Intelligence Training is highly beneficial. With cutting-edge technology, the implementation of artificial intelligence in contact centers enhances the agent performance and overall customer experience, which in turn leads to more conversions and ultimate profit.

    IBF Accredited Programmes

    Who is IBF?

    The IBF is an independent quality assurance framework benchmarked under industry standards to get the finance practitioners future-ready by strengthening their financial capability and industrial skills.

    What is the IBF-FTS funding all about?

    The IBF financial training scheme provides funding for training and assessment programmes specifically to enhance the underlying competencies of the workforce in the financial/tech sector.

    What is the Training Allowance Grant?

    Training allowance grant supports banking, financial services and insurance organizations to provide industry-standard training with a focus to upgrade the skills of their employees.

    Where can I find more information about this programme?

    You can avail of more information about the IBF course and training programs here.

    Which are the companies eligible to submit claims for company-sponsored participants?

    The financial Institutions and fin-tech firms regulated by the Authority of Singapore can avail the benefit of course fee subsidy.

    Who is eligible for IBF Funding?

    Singapore residents and permanent residents can claim upto 90% subsidy. Participants need to pay only 5% + GST to attend the training.

    UTAP Funding

    What is UTAP funding?

    The UTAP (Union Training Assistance Program) is a benefit provided to NTUC members for encouraging professional upskilling at a minimal cost.

    Who can apply for UTAP support?

    Singapore citizens and permanent residents can avail of UTAP support who are NTUC members.

    How much amount can I claim under UTAP support?

    UTAP provides upto 50% support of the course fee. It provides $250 for participants under 39 years and $500 for participants above 40 years.

    How can I apply for UTAP support?

    Login to NTUC to submit your application to claim UTAP support. You can also reach out to us @ for further support.

    When can I use the UTAP funding?

    UTAP funding can be claimed after the completion of the course only.

    SkillsFuture Credit

    What is SkillsFuture Credit?

    SkillsFuture Credit is an initiative by the Singapore government to defray the training costs to encourage upgradation of skills specifically for finance/tech professions.

    Who can apply for SkillsFuture Credit?

    All Singaporeans aged 25 and above can avail of the benefit of SkillsFuture Credit. For more information, click here.

    Can SMEs apply for SkillsFuture Credit?

    No, the small/medium sized enterprises cannot apply for SkillsFuture Credit since it is provided only to individuals.

    Is SkillsFuture a cash account? Will the interest be credited into my account?

    No, SkillsFuture is not a cash account, it can be used only to offset course fees of completed training courses approved by SkillsFuture. Therefore you do not earn any interest from it.

    Why cannot I use my SkillsFuture credit to directly pay the training partner?

    The course fee of the training program is directly paid to the course provider through MySkillsFuture and you can avail directly from them.

    How can I apply for SkillsFuture Credit?

    You can login to MySkillsFuture, select the course and enter the details, enter course fee to be paid including GST and put the amount to be claimed. Upload invoice and click submit.

    Customer Experiences with Contact Center AI Training

    Boost retention, loyalty, and a customer base you can be proud of with Customer experiences with Contact Center AI Certification. Customer experience is all it comes down to when we measure success in any business. With Contact Center AI solutions bringing a revolutionary change to customer experience, you can expect your profit margins to increase and earn the success you have been waiting for! With cutting-edge technology, the implementation of artificial intelligence in contact centers enhances the agent performance and overall customer experience, which in turn leads to more conversions and ultimate profit.

    With upto 90% subsidies for Singapore citizens above 40 years, and 80% subsidies for citizens below 40 years and all permanent residents, the Customer Experiences with Contact Center AI Training is aligned with the IBF Standards, UTAP Funded, and is Skills future credit claimable. This four-day workshop aims at teaching some of the best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

    Standing in the intersection between speech analytics and quality management, the AI Call Center Solutions enables organizations to analyze 100% of customer conversations to suggest customer conventional solutions from an AI standpoint. With the integration of AI, human agents will find it much easier to cater to customers in a specific manner, as the AI analyzes the customer’s tone of voice, requirements and instructs the human agent accordingly. This workshop will help you learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI).

    Expect better performance analytics and trends with improved transcription accuracy as you integrate artificial intelligence into your call center peripheral. With the increasing competition that call centers face day to day, the Contact Center AI Certification will ensure you are an optimized leader by addressing the loopholes and delighting your customers increasing efficiencies for your business.

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