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Customer Experiences with Contact Center AI

Customer Experiences with Contact Center AI Training is aligned with the IBF Standards, UTAP Funded, Skills future credit claimable.

90% subsidy for Singapore Citizens and Permanent Residents. Participants need to pay only 5% + GST to attend the training.

    NOTE: Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. Google partners with leading telephony providers to complete a contact center solution that will delight your customers and increase efficiencies for your business.

    1:1 Coaching

    UTAP Funded

    Skills future credit claimable

    90% Course Fee Subsidy for SG/PR

    Globally Renowned Trainer

    High Success Rate

    Course Description

    Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

    Learning Objective

    • Define what Google Contact Center AI is?
    • Explain how Dialogflow can be used in contact center applications?
    • Describe how natural language understanding (NLU) is used to?
    • enable Dialogflow conversations.
    • Implement a chat virtual agent.
    • Implement a voice virtual agent.
    • Describe options for storing parameters and fulfilling user requests.
    • Deploy a virtual agent to production.
    • Identify best practices for design and deployment of virtual agents.
    • Identify key aspects, such as security and compliance in the
    • Context of contact centers

    Schedule

    Enroll your course from
    $321
    10th – 13th May, 2022
    09:00AM – 05:00PM
    Trainer
    Puneet
    Singapore
    Weekday
    Enroll Now
    Enroll your course from
    $321
    21st – 24th Jun, 2022
    09:00AM – 05:00PM
    Trainer
    Puneet
    Singapore
    Weekday
    Enroll Now
    Enroll your course from
    $321
    19th – 22nd Jul, 2022
    09:00AM – 05:00PM
    Trainer
    Puneet
    Singapore
    Weekday
    Enroll Now
    Enroll your course from
    $321
    1st – 4th Aug, 2022
    09:00AM – 05:00PM
    Trainer
    Puneet
    Singapore
    Weekday
    Enroll Now
    Enroll your course from
    $321
    5th – 8th Sep, 2022
    09:00AM – 05:00PM
    Trainer
    Puneet
    Singapore
    Weekday
    Enroll Now
    Enroll your course from
    $321
    17th – 20th Oct, 2022
    09:00AM – 05:00PM
    Trainer
    Puneet
    Singapore
    Weekday
    Enroll Now
    Enroll your course from
    $321
    14th – 17th Nov, 2022
    09:00AM – 05:00PM
    Trainer
    Puneet
    Singapore
    Weekday
    Enroll Now
    Enroll your course from
    $321
    12th – 15th Dec, 2022
    09:00AM – 05:00PM
    Trainer
    Puneet
    Singapore
    Weekday
    Enroll Now

    Certification Curriculum

    Course Curriculum For Customer Experiences with Contact Center AI
    • Conversational Experiences
    • Fundamentals of Building Conversations with Dialogflow
    • Maintaining Context in a Conversation
    • Moving from Chat agent to Voice agent
    • Taking Actions with Fulfillment
    • Testing and Logging
    • Intelligent Assistance for Live Agents
    • Drawing Insights from Recordings
    • Integrating a Virtual Agent with Third Parties
    • Environment Management
    • Methods of Compliance with Federal Regulations
    • Best Practices for Virtual Agents

    Prerequisites

    There are no hard pre-requisites for attending this workshop; however, Participants should have Google Cloud Product Fundamentals or have equivalent experience is desirable but not required:
    Knowledge of a programming language such as Python or JavaScript
    For partners only:

    • Google Cloud Architect Professional Cloud Architect certification or equivalent experience
    • Some prior knowledge of interactive voice response systems or voice user interfaces

    Download Brochure

    Customer Experiences with Contact Center AI Training Singapore offers a 4-5 days Program, aimed at building AI Specialization that can lead to your Customer Experiences with Contact Center AI certification. Download the brochure and check the different Focus Areas covered within these 5 days of training.

    Download Brochure

    Certification Assessment

    Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You’ll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

    • High Success rate
    • Join Our Dynamic Community
    • Training from Recognized Trainer
    • Post-workshop support by the Coaches

    Testimonials

    Our clients praise us for our great results, personable service, expert knowledge, and on-time delivery. Here are what just a few of them had to say:

    Funding & Price Chart

    Individual Sponsored Company Sponsored* (Banking and Finance) Company Sponsored* (Non Banking and Finance)
    Singaporeans age 40 and above (90% funding) Singaporeans age below 40 and all PRs (80% funding) Singaporeans age 40 and above (90% funding) Singaporeans age below 40 and all PRs (80% funding) (No Funding)
    Full Course Fee before GST $3,000.00 $3,000.00 $3,000.00 $3,000.00 $3,000.00
    7% GST $210.00 $210.00 $210.00 $210.00 $175.00
    Total Course Fee $3,210.00 $3,210.00 $3,210.00 $3,210.00 $3,175.00
    Less: IBF Funding $2,889.00 $2,568.00 $2,700.00 $2,400.00 NA
    Net Fee Payable $321.00 $642.00 $510.00 $810.00 $3,175.00

    Customer Experiences with CCAI Training and Certification FAQ’s

    What is the Artificial Intelligence Training all about?

    In the Artificial Intelligence Training you will learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI).

    What is the duration of Artificial Intelligence Training?

    The Artificial Intelligence Training is a three-day workshop.

    Are there any eligibility criteria for attending the Customer Experiences with Contact Center AI Training?

    To attend the Customer Experiences with Contact Center AI Training you should Complete Google Cloud Product Fundamentals or have equivalent experience.

    Who can take up the Artificial Intelligence Training?

    Architects and system integrators implementing Contact Center AI, Conversational Architects, Business Managers can apply for Artificial Intelligence Training.

    What is the benefit of taking up the Artificial Intelligence Training?

    The Artificial Intelligence Training is highly beneficial. With cutting-edge technology, the implementation of artificial intelligence in contact centers enhances the agent performance and overall customer experience, which in turn leads to more conversions and ultimate profit.

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      Boost retention, loyalty, and a customer base you can be proud of with Customer experiences with Contact Center AI Training Certification. Customer experience is all it comes down to when we measure success in any business. With Contact Center AI solutions bringing a revolutionary change to customer experience, you can expect your profit margins to increase and earn the success you have been waiting for! With cutting-edge technology, the implementation of artificial intelligence in contact centers enhances the agent performance and overall customer experience, which in turn leads to more conversions and ultimate profit.
      Read More

      With upto 90% subsidies for Singapore citizens above 40 years, and 80% subsidies for citizens below 40 years and all permanent residents, the Customer Experiences with Contact Center AI Training is aligned with the IBF Standards, UTAP Funded, and is Skills future credit claimable. This four-day workshop aims at teaching some of the best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
      Standing in the intersection between speech analytics and quality management, the AI Call Center Solutions enables organizations to analyze 100% of customer conversations to suggest customer conventional solutions from an AI standpoint. With the integration of Artificial Intelligence, human agents will find it much easier to cater to customers in a specific manner, as the AI analyzes the customer’s tone of voice, requirements and instructs the human agent accordingly. This workshop will help you learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI).
      Expect better performance analytics and trends with improved transcription accuracy as you integrate artificial intelligence into your call center peripheral. With the increasing competition that call centers face day to day, the Contact Center Artificial Intelligence Training Certification will ensure you are an optimized leader by addressing the loopholes and delighting your customers increasing efficiencies for your business.