1:1 Coaching
UTAP Funded
Skills future credit claimable
UP TO 70% Course Fee Subsidy for SG/PR
Globally Renowned Trainer
High Success Rate
Course Description
Learning Objective
- Define what Google Contact Center AI is?
- Explain how Dialogflow can be used in contact center applications?
- Describe how natural language understanding (NLU) is used to?
- enable Dialogflow conversations.
- Implement a chat virtual agent.
- Implement a voice virtual agent.
- Describe options for storing parameters and fulfilling user requests.
- Deploy a virtual agent to production.
- Identify best practices for design and deployment of virtual agents.
- Identify key aspects, such as security and compliance in the
- Context of contact centers
Certification Curriculum
Course Curriculum For Customer Experiences with Contact Center AI
- Conversational Experiences
- Fundamentals of Building Conversations with Dialogflow
- Maintaining Context in a Conversation
- Moving from Chat agent to Voice agent
- Taking Actions with Fulfillment
- Testing and Logging
- Intelligent Assistance for Live Agents
- Drawing Insights from Recordings
- Integrating a Virtual Agent with Third Parties
- Environment Management
- Methods of Compliance with Federal Regulations
- Best Practices for Virtual Agents
Prerequisites
There are no hard pre-requisites for attending this workshop; however, Participants should have Google Cloud Product Fundamentals or have equivalent experience is desirable but not required:
Knowledge of a programming language such as Python or JavaScript
For partners only:
- Google Cloud Architect Professional Cloud Architect certification or equivalent experience
- Some prior knowledge of interactive voice response systems or voice user interfaces
Download Brochure
Customer Experiences with Contact Center AI Training Singapore offers a 4-5 days Program, aimed at building AI Specialization that can lead to your Customer Experiences with Contact Center AI certification. Download the brochure and check the different Focus Areas covered within these 5 days of training.
Certification Assessment
Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You’ll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
- High Success rate
- Join Our Dynamic Community
- Training from Recognized Trainer
- Post-workshop support by the Coaches
Testimonials
Our clients praise us for our great results, personable service, expert knowledge, and on-time delivery. Here are what just a few of them had to say:
Funding & Price Chart
| Individual / Company Sponsored (Banking and Finance) |
Company Sponsored (Non Banking and Finance) |
||
| Singaporeans age 40 and above (70% funding) | Singaporeans age below 40 and all PRs (50% funding) | (No Funding) | |
| Full Course Fee before GST | $3,000.00 | $3,000.00 | $3,000.00 |
| 9% GST | $270.00 | $270.00 | $270.00 |
| Total Course Fee | $3,270.00 | $3,270.00 | $3,270.00 |
| Less: IBF Funding | $2,289.00 | $1,635.00 | NA |
| Net Fee Payable | $981.00 | $1,635.00 | $3,270.00 |
Frequently Asked Questions
Training FAQs
In the Artificial Intelligence Training you will learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI).
The Artificial Intelligence Training is a three-day workshop.
To attend the Customer Experiences with Contact Center AI Training you should Complete Google Cloud Product Fundamentals or have equivalent experience.
Architects and system integrators implementing Contact Center AI, Conversational Architects, Business Managers can apply for Artificial Intelligence Training.
The Artificial Intelligence Training is highly beneficial. With cutting-edge technology, the implementation of artificial intelligence in contact centers enhances the agent performance and overall customer experience, which in turn leads to more conversions and ultimate profit.
IBF Accredited Programmes
The IBF is an independent quality assurance framework benchmarked under industry standards to get the finance practitioners future-ready by strengthening their financial capability and industrial skills.
The IBF financial training scheme provides funding for training and assessment programmes specifically to enhance the underlying competencies of the workforce in the financial/tech sector.
Training allowance grant supports banking, financial services and insurance organizations to provide industry-standard training with a focus to upgrade the skills of their employees.
You can avail of more information about the IBF course and training programs here.
The financial Institutions and fin-tech firms regulated by the Authority of Singapore can avail the benefit of course fee subsidy.
Singapore residents and permanent residents can claim upto 90% subsidy. Participants need to pay only 5% + GST to attend the training.
UTAP Funding
The UTAP (Union Training Assistance Program) is a benefit provided to NTUC members for encouraging professional upskilling at a minimal cost.
Singapore citizens and permanent residents can avail of UTAP support who are NTUC members.
UTAP provides upto 50% support of the course fee. It provides $250 for participants under 39 years and $500 for participants above 40 years.
Login to NTUC to submit your application to claim UTAP support. You can also reach out to us @ for further support.
UTAP funding can be claimed after the completion of the course only.
SkillsFuture Credit
SkillsFuture Credit is an initiative by the Singapore government to defray the training costs to encourage upgradation of skills specifically for finance/tech professions.
All Singaporeans aged 25 and above can avail of the benefit of SkillsFuture Credit. For more information, click here.
No, the small/medium sized enterprises cannot apply for SkillsFuture Credit since it is provided only to individuals.
No, SkillsFuture is not a cash account, it can be used only to offset course fees of completed training courses approved by SkillsFuture. Therefore you do not earn any interest from it.
The course fee of the training program is directly paid to the course provider through MySkillsFuture and you can avail directly from them.
You can login to MySkillsFuture, select the course and enter the details, enter course fee to be paid including GST and put the amount to be claimed. Upload invoice and click submit.
Customer Experiences with Contact Center AI Training
Boost retention, loyalty, and a customer base you can be proud of with Customer experiences with Contact Center AI Certification. Customer experience is all it comes down to when we measure success in any business. With Contact Center AI solutions bringing a revolutionary change to customer experience, you can expect your profit margins to increase and earn the success you have been waiting for! With cutting-edge technology, the implementation of artificial intelligence in contact centers enhances the agent performance and overall customer experience, which in turn leads to more conversions and ultimate profit.
With upto 90% subsidies for Singapore citizens above 40 years, and 80% subsidies for citizens below 40 years and all permanent residents, the Customer Experiences with Contact Center AI Training is aligned with the IBF Standards, UTAP Funded, and is Skills future credit claimable. This four-day workshop aims at teaching some of the best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
Standing in the intersection between speech analytics and quality management, the AI Call Center Solutions enables organizations to analyze 100% of customer conversations to suggest customer conventional solutions from an AI standpoint. With the integration of AI, human agents will find it much easier to cater to customers in a specific manner, as the AI analyzes the customer’s tone of voice, requirements and instructs the human agent accordingly. This workshop will help you learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI).
Expect better performance analytics and trends with improved transcription accuracy as you integrate artificial intelligence into your call center peripheral. With the increasing competition that call centers face day to day, the Contact Center AI Certification will ensure you are an optimized leader by addressing the loopholes and delighting your customers increasing efficiencies for your business.
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