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Customer Experiences with Contact Center AI

Customer Experiences with Contact Center AI Training is aligned with the IBF Standards, UTAP Funded, Skills future credit claimable.

90% subsidy for Singapore Citizens and Permanent Residents. Participants need to pay only 5% + GST to attend the training.

    NOTE: Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. Google partners with leading telephony providers to complete a contact center solution that will delight your customers and increase efficiencies for your business.

    1:1 Coaching

    UTAP Funded

    Skills future credit claimable

    90% Course Fee Subsidy for SG/PR

    Globally Renowned Trainer

    High Success Rate

    Course Description

    Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

    Learning Objective

    • Define what Google Contact Center AI is?
    • Explain how Dialogflow can be used in contact center applications?
    • Describe how natural language understanding (NLU) is used to?
    • enable Dialogflow conversations.
    • Implement a chat virtual agent.
    • Implement a voice virtual agent.
    • Describe options for storing parameters and fulfilling user requests.
    • Deploy a virtual agent to production.
    • Identify best practices for design and deployment of virtual agents.
    • Identify key aspects, such as security and compliance in the
    • Context of contact centers

    Schedule

    Enroll your course with just
    S$321
    18th – 21st Dec, 2021
    09:00AM – 05:00PM
    Trainer
    Ajit Kumar
    Singapore
    Weekend
    Enroll Now
    Enroll your course with just
    S$321
    3rd – 6th Jan, 2022
    09:00AM – 05:00PM
    Trainer
    Ajit Kumar
    Singapore
    Weekday
    Enroll Now
    Enroll your course with just
    S$321
    14th – 17th Feb, 2022
    09:00AM – 05:00PM
    Trainer
    Ajit Kumar
    Singapore
    Weekday
    Enroll Now
    Enroll your course with just
    S$321
    21st – 24th Mar, 2022
    09:00AM – 05:00PM
    Trainer
    Ajit Kumar
    Singapore
    Weekday
    Enroll Now
    Enroll your course with just
    S$321
    25th – 28th Apr, 2022
    09:00AM – 05:00PM
    Trainer
    Ajit Kumar
    Singapore
    Weekday
    Enroll Now
    Enroll your course with just
    S$321
    10th – 13th May, 2022
    09:00AM – 05:00PM
    Trainer
    Ajit Kumar
    Singapore
    Weekday
    Enroll Now
    Enroll your course with just
    S$321
    21st – 24th Jun, 2022
    09:00AM – 05:00PM
    Trainer
    Ajit Kumar
    Singapore
    Weekday
    Enroll Now
    Enroll your course with just
    S$321
    19th – 22nd Jul, 2022
    09:00AM – 05:00PM
    Trainer
    Ajit Kumar
    Singapore
    Weekday
    Enroll Now
    Enroll your course with just
    S$321
    1st – 4th Aug, 2022
    09:00AM – 05:00PM
    Trainer
    Ajit Kumar
    Singapore
    Weekday
    Enroll Now
    Enroll your course with just
    S$321
    5th – 8th Sep, 2022
    09:00AM – 05:00PM
    Trainer
    Ajit Kumar
    Singapore
    Weekday
    Enroll Now
    Enroll your course with just
    S$321
    17th – 20th Oct, 2022
    09:00AM – 05:00PM
    Trainer
    Ajit Kumar
    Singapore
    Weekday
    Enroll Now
    Enroll your course with just
    S$321
    14th – 17th Nov, 2022
    09:00AM – 05:00PM
    Trainer
    Ajit Kumar
    Singapore
    Weekday
    Enroll Now
    Enroll your course with just
    S$321
    12th – 15th Dec, 2022
    09:00AM – 05:00PM
    Trainer
    Ajit Kumar
    Singapore
    Weekday
    Enroll Now

    Certification Curriculum

    Course Curriculum For Customer Experiences with Contact Center AI
    • Conversational Experiences
    • Fundamentals of Building Conversations with Dialogflow
    • Maintaining Context in a Conversation
    • Moving from Chat agent to Voice agent
    • Taking Actions with Fulfillment
    • Testing and Logging
    • Intelligent Assistance for Live Agents
    • Drawing Insights from Recordings
    • Integrating a Virtual Agent with Third Parties
    • Environment Management
    • Methods of Compliance with Federal Regulations
    • Best Practices for Virtual Agents

    Prerequisites

    There are no hard pre-requisites for attending this workshop; however, Participants should have Google Cloud Product Fundamentals or have equivalent experience is desirable but not required:
    Knowledge of a programming language such as Python or JavaScript
    For partners only:

    • Google Cloud Architect Professional Cloud Architect certification or equivalent experience
    • Some prior knowledge of interactive voice response systems or voice user interfaces

    Download Brochure

    Customer Experiences with Contact Center AI Training Singapore offers a 4-5 days Program, aimed at building AI Specialization that can lead to your Customer Experiences with Contact Center AI certification. Download the brochure and check the different Focus Areas covered within these 5 days of training.

    Download Brochure

    Certification Assessment

    Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You’ll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

    • High Success rate
    • Join Our Dynamic Community
    • Training from Recognized Trainer
    • Post-workshop support by the Coaches

    Testimonials

    Our clients praise us for our great results, personable service, expert knowledge, and on-time delivery. Here are what just a few of them had to say:

    Customer Experiences with CCAI Training and Certification FAQ’s

    Are there any eligibility criteria for attending the Customer Experiences with Contact Center IA Training?

    To attend the Customer Experiences with Contact Center AI Training you should Complete Google Cloud Product Fundamentals or have equivalent experience.

    Benefits of attending an IBF Accredited Training Program

    IBF accredited programs are designed to equip finance practitioners with competencies needed for their jobs. Such programs are aligned with the IBF Standards, which are developed in close consultation with industry.

    What are the IBF Standards Training Scheme and Financial Training Scheme?

    The IBF Standards Training Scheme ("IBF-STS") provides course fee subsidies to eligible company-sponsored individuals and self-sponsored individuals who complete training and assessment courses accredited under the Skills Framework for Financial Services. The Financial Training Scheme ("FTS") provides course fee subsidies to eligible company sponsored individuals who complete financial sector-specific training courses recognized under FTS.

    What are the modes of payment available for payment of accreditation fees?

    Payment can be made via credit card, debit card, UPI, and internet banking.

    IBF Funding - Course Funding Quantum & Eligibility

    Singaporeans and Singapore Permanent Residents who successfully complete an IBF accredited program will be eligible to apply for co-funding the IBF Standards Training Scheme.

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